Last Updated:
1. Introduction
LOANIKA LOANS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you apply for a loan, including:
- Full name
- Contact information (phone number, email address)
- National ID number
- Next of kin information (name and phone number)
- Monthly salary information
- Location information
- Financial information
- Other information necessary for loan processing
We also automatically collect certain technical information when you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process your loan application
- Verify your identity
- Assess your creditworthiness
- Disburse loans and collect repayments
- Communicate with you about your account
- Improve our services and website
- Detect and prevent fraud
- Comply with legal and regulatory obligations
4. Data Sharing and Disclosure
We may share your information with:
- Credit reference bureaus
- Payment processors (M-Pesa)
- Regulatory authorities when required by law
- Service providers who assist in our operations
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure servers and encryption
- Access controls
- Regular security audits
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal requirements (typically 7 years for financial records)
- Resolve disputes
- Enforce our agreements
7. Your Rights
Under Kenyan data protection laws, you have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data when no longer necessary
- Object to processing of your data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Prevent fraud
You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: privacy@loanikaloans.com
Phone: +254 700 000000
Address: Loanika Loans, P.O. Box 0000, Nairobi, Kenya